Complaints Policy

The business always endeavours to provide the best service for every customer. However, on rare occasions, there may be times where a customer may not be completely satisfied. To ensure the business is able to put things right as soon as possible, please read our complaints procedure below. The business will then be able to respond promptly to ensure complete satisfaction.

As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out based on the contract terms and the high standards the business aims to achieve.

In the unlikely event there is anything you are not completely satisfied with, please contact the business as soon so the problems can be rectified as soon as possible.

Our Procedure

Either call, email or write* to us. The business aims to respond within 5 days of receiving your complaint and where possible, will provide you with a date to remedy any issues raised.

Where the business is unable to resolve your complaint using the business complaints procedure, as a Which? Trusted Trader we use Which?’s dispute resolution Provider for dispute resolution. In the unlikely event that the business cannot remedy your complaint to your satisfaction you may wish to refer your complaint to them. If you wish to do so please contact Which? Trusted traders in the first instance on 02922670040.

*please request proof of receipt if posting

Multi Electrical Services

5.0

Based on 113 reviews

review us on

Nick Tyler

16:59 22 Oct 25

From initial phone enquiry to replacing our bathroom extractor fan took less than a week. There is an easy to use and efficient electronic booking system with multiple choice appointments to suit your availability. Steve and Harvey arrived at the allocated time, were very professional, courteous and carried out the work to a very high standard in the allotted time frame. We have no hesitation in recommending MES Oakham and will definitely book them again.

Archie Celaj

17:49 15 Oct 25

A huge thank you to Steve from Multi Electrical Services! I had drilled into a live wire (stupidly), lost power an all the sockets and Steve came to the rescue at short notice, fixed everything perfectly and provided excellent communication throughout (especially as we weren’t home at that time). I highly recommend him and Multi Electrical Services Oakham.

Georgina Rowsell

19:24 08 Sep 25

Ben Fellows

19:01 28 Aug 25

Steve and Harvey did an amazing job installing a range of lights throughout our house including spotlights which look fantastic and has made a huge difference to our home! Very professional, courteous and made some great suggestions. Would definitely work with MES again.

Martin Baugh

15:32 15 Aug 25

Very pleased with the service.

Michael Haley

14:53 11 Aug 25

Good service

Toni C

18:22 04 Aug 25

Steve was brilliant - he found and fixed a tricky fault. Friendly, polite, very capable, and patient with my silly dog. Highly recommended.

Ian

07:49 02 Aug 25

Our first time using MES to carry out our EICR inspection.
Steve and Harvey were very professional and thorough and even found time to fit a light for us.
We already have MES booked for some follow-up work to the inspection and will be using them for other jobs on our to do list.

Keith Chapman

12:14 01 Aug 25

Excellent service polite friendly team

michelle charters

14:46 09 Jul 25

I phoned regarding a plug socket that wasn’t working. An appointment was made for the very next day and true to time the socket was fixed. How refreshing it is for a company to take on the small jobs as well as the large ones. We will certainly be using MES again.

Glenn McFaden

07:23 04 Jul 25

Harvey was brilliant. Came out same morning to fix a damaged plug socket in my son’s room and then gave some good advice on a tripping rcd problem we had been having. Would highly recommend and will be using anytime we have any issues.

David Greengrass

10:10 28 Jun 25

Thank you for your prompt service.

Graham Goode

16:12 27 Jun 25

punctual . polite . thorough and a good job done . Sets a high standard for all local tradesmen .

GALE GODDARD

15:41 27 Jun 25

Pleasant young man fitted ceiling lights. Very tidy and l was pleased with the excellent service l received.

Kate Wood

18:54 26 Jun 25

A huge thank you to Steve and Harvey (great guys) for coming to my rescue. This is the second time that I've used Multi Electrical Services and I sincerely recommend them. I will use them for all future electrical works.
They're extremely personable too.

Stu Farr

13:42 06 Jun 25

Karen Wilshire

06:26 05 Jun 25

Second visit to us and like the first visit Steve and his team turned up on time and sent a text to let me know they were on the way. Given a full detailed report about the problem. Am now going to be using Multi Electrical Services for a larger job.

Gemma Harper

08:37 31 May 25

Great light fitting service from Steve, high quality, efficient work, leaving the place clean and tidy, very pleased with results and highly recommended.

Richard Francis

21:50 25 May 25

Great job. Easy to get a quote and a visit and the work was completed in a timely manner along with a good clean up afterwards. Cheers

Brian Maycock

20:38 02 May 25

Both arrived on time and carried out the job extremely quickly and professionally. Will be pleased to use them again if any more electrical work is needed. A good job.

Dean Smith

19:24 01 May 25

Steve Durkin

19:44 24 Apr 25

Great service, very professional 👍

Helen Cullen

16:16 14 Apr 25

Steve does a great job - we called at 9 o'clock at night and despite saying not to call us back so late - he did. Then he turned up before 9 the following morning to diagnose the problem and advise on the way forward. Thank you Steve!!

laurie eshelby

15:07 11 Mar 25

Cannot rate Steve and Harvey highly enough. They were friendly, professional and thorough throughout. It’s so important to be able to trust people working in your home and I felt 100% confident. Thank you so much, guys! Will definitely recommend you!

laurie eshelby

15:07 11 Mar 25

Emma Neve

18:27 02 Mar 25

Great job and very friendly guys. I had a new fuse box installed as the previous one was very old. Also had fire alarms fitted. and a new porch light. Great work. Would recommend.

Alex Dalton

11:03 14 Feb 25

Steve and his team are an absolute pleasure to work with! An efficient web-based system for quotes and bookings means no more shot-in-the-dark attempts to catch someone when they’re free for a call - a great start. Harvey (the electrician on the day) was polite and respectful, very accommodating of some last-minute changes on the day and made the effort to check that I was satisfied with the fit and finish of each job before moving onto the next. The property was left clean and tidy and he would’ve even vacuumed after himself had I not said not to worry about it. A courtesy call from Steve to check I was satisfied with the work before sending an invoice topped off an all round professional service. I wouldn’t call anyone else now! Thanks Steve and Harvey.

Lucy Cornell

12:36 13 Feb 25

Had a new electric shower installed. Brilliant efficient work. Couldn't ask for anything better. Will definitely use again!

leigh storey

07:04 23 Dec 24

Great service and willing to adapt when the appliance we bought didn't fit perfectly. Polite, kept everything clean and didn't mind the dogs getting in the way.

Victoria Searle

15:20 07 Dec 24

Awesome service as always

Rory Denman

21:30 04 Dec 24

Great job.

Rory Denman

21:30 04 Dec 24

Great job.

David Larkworthy

20:01 03 Dec 24

Showed up on time, completed job quickly and tidied up. Harvey did an excellent job!

Jess Gibson

20:17 02 Dec 24

Hassle-free quote, excellent communication. Harvey was exemplary in his courtesy, professionalism, explanations, and obliging manner. Nothing was too much trouble. Thank you.

stephen jinks

19:35 28 Nov 24

Steve was very friendly. Good job with the electrical work and cleaned up too. Would recommend first class service

Jason Procter

13:10 19 Nov 24

Our electric had tripped and we needed urgent help. Steve assisted via a series of text messages until we got sorted. Was a faulty plug on our washing machine. Will be my first choice electrician if I need any future work doing. Many thanks again

Adrian Hobbs

15:38 13 Nov 24

Very informative and thorough right throughout the whole process from initial contact and fault diagnosis to completion.

Steve Dalton

00:23 13 Nov 24

With a lot of failed light fittings, with the change of the clocks to GMT it suddenly became apparent how dark the house had become. Steve was able to fit us in at short notice and replace over 20 fittings in half a day at a very reasonable rate. An excellent service.

Daniela Ciarlo

22:59 10 Nov 24

Really excellent service. Steve and Harvey are friendly, reliable and knowledgeable. Would highly recommend.

BigBoyRoy

18:05 10 Nov 24

Great service, thank you so much

Maggie Brown

09:22 05 Nov 24

We would have no hesitation in recommending Steve. His response times were excellent turning up exactly when he said he would. Work was too a very high standard and included a full survey, necessary re-wiring and fitting of a new consumer unit. All for a competitive and fair price.

Sue Jones

08:05 08 Oct 24

Emergency repair. They came to my house out of hours to appraise the work, returned with replacement item and fitted it straight away. They were friendly, helpful and considerate. I would thoroughly recommend them and will certainly use them again.

Chris Lemon

16:05 26 Sep 24

Very good, friendly and efficient service

Jayne Comer

19:50 24 Sep 24

As always a great job. Steve has done a number of jobs, from putting up new lights, inside and outside, wiring in a new cooker, up-grading our consumer unit and tracking down a fault with our dish washer. He’s always been a trusted and hardworking man and we wouldn’t call anyone else. Oh, and he doesn’t have sugar in his tea! Thanks for all your help.

Stephen Jeal

16:19 21 Sep 24

Jonathan Holland

14:19 21 Sep 24

Efficient and friendly service - putting in extra effort to get the job finished. Thoroughly recommend!

Amanda Shaw

19:33 28 Aug 24

Steve completed an electrical installation for us, and we could not fault the service. Steve attended the property to discuss the work at the agreed time, supplied a quotation promptly, and arrived at the arranged time to complete the work. It was easy to book a slot for the quote and for the work to be undertaken, through a digital calendar. The invoice was prompt and we received a video showing the completed work (which was undertaken at a rental property). All in all this was a 5 star experience, and we would not hesitate to recommend.

Wayne Clayton-Robb

16:27 28 Aug 24

Prompt and efficient service from MES. They responded swiftly to my call, made a same day appointment and arrived bang on time. the job was carried out professionally and effectively. A reliable company to deal with your electrical problems.

Mary Poole

15:11 21 Aug 24

Gave great advice, would highly recommend.

Kate Wood

07:39 31 Jul 24

Great job done by Multi Electrical Services. Nice friendly guys, very professional. Cleaned / tidied up on completion of work. 100% satisfied with the work undertaken. Will most definitely use again. Highly recommendable.

martin lock

18:22 22 Jul 24

Brilliant service, attended within the hour at a distressing time

Andy Howarth

16:40 08 Jul 24

MES responded very quickly to a service request. Harvey arrived promptly and dealt with the issues in a professional manner, explaining everything as he worked. Harvey was very tidy and we would recommend both MES and Harvey. Thank you.

David Purvis

14:58 26 Jun 24

Excellent professional service promptly given definitely my first choice should I require electric work again

Uppingham Rutland

11:38 26 Jun 24

A very professional trader well justifying the 'trusted trader' label.

Paul Smith

13:20 21 Jun 24

Very happy with the fitting of a smart doorbell. A quality and timely service from a local business.

Peter Holmes

08:47 19 Jun 24

Professional approach, efficient and well organised recommended

Iain Kirtley

06:15 19 Jun 24

Great service, professional, friendly and trustworthy. Excellent communication and the text updates were really helpful too. Can thoroughly recommend. Thank you Steve.

Claire Brader

20:16 12 Jun 24

Super prompt service. Very pleased with the overall job. I would recommend Steve and Harvey for anyone looking for reputable electricians.

Russell Barlow

17:35 11 Jun 24

Great service. Professional and well communicated throughout the repairs to our property. We would definitely recommend.

Stephen Markland

15:27 11 Jun 24

Excellent quality work done as usual from Steve. All cleaned after work done. Fantastic guy.

Martha Batup

19:01 05 Jun 24

Very reliable, really easy to deal with. Trustworthy and helpful, altogether, a very nice guy.

Mat Ielden

06:39 24 May 24

Outstanding service, great advice. I highly recommend them.

Elizabeth Abraham

13:32 22 May 24

Second time calling Multi Electrical Services. As before, very professional. Well organised with a text 10 mins before arrival. This company is top of my list.

Janet Horwood

19:03 15 May 24

Very happy with the work Steve did for us today. We found him extremely efficient, pleasant and friendly and are happy to highly recommend him.

Jackie Moss

07:18 23 Apr 24

We recently had some work done on our mum house, Steve was very professional ,kept us informed with the work needed to be done, fully explained, the work was completed to our full satisfaction, quality was 100% and we wouldn't hesitate to use Steve again, we are so pleased and have peace of mind , mum is safe on returning home
Many thanks again.
Jackie and Paul Moss

Margaret Rothery

13:41 04 Apr 24

Steve and Harvey did an excellent job changing all our kitchen lighting to LED. A large and complicated job which we are extremely happy with. Thank you!

Gav Bell-Stocker

06:09 03 Apr 24

Brilliant professional and quality service at a great value from Steve and Harvey.
Great communication and support throughout, very highly recommended.

Robert Guthrie

08:01 02 Apr 24

Efficient friendly service. A single mains socket replaced with a double one. Meticulous in making good and clearing up.

Nicky Bartram

17:36 28 Mar 24

Excellent service from Multi Electrical Services again. So refreshing to find a contractor who is so responsive in their communication, and then does what they say they will, when they say they will. Professional, friendly and trustworthy. Have used twice now, 10 out if 10 so far!

Dinah Tetlow

20:32 21 Nov 23

Excellent service, highly recommend Steve and Harvey for consistently good advice and electrical work.

Susan Powis-Rawnsley

08:28 31 Oct 23

Steve and Harvey provide an excellent service. Their practical skills and their friendly manner are always apparent. Our new security cameras give us confidence that our home is well monitored . The Internet booster means that coverage throughout the house is now excellent. Thank you once again for such a professional job. You are our "go to" professionals for anything electrical.

Tom Ray

15:43 26 Oct 23

Superb communication, prompt, expert friendly service. Recommended.

Carol Hartfree

22:55 11 Sep 23

I am new to this area and was worried about hiring people to do work on the house I have bought. Steve and Multi Electrical Services have been excellent: Professional and efficient. I have already asked for a quote for a larger piece of work soon.

Sally Chapman

13:05 24 Aug 23

Steve has carried out previous jobs for me. Always on time, friendly and a very reasonable charge. Would highly recommend.

Tony Raven

16:32 18 Jun 23

Great service and very helpful. MES rescued me in a DIY crisis. Ran into a problem with replacing a broken light switch with a new one that didn’t work on a Sunday evening. Txt’d MES more in hope than expectation and got an instant positive reply. They looked me one out from their parts bin which I collected a few minutes later. Job now done thanks the the kindness and helpfulness of MES. No previous relationship with them. Highly recommended. 👍👍👍
⭐️⭐️⭐️⭐️⭐️

Sarah Riley

10:42 26 Apr 23

Excellent experience after I responded to a small ad. Timely response, fair quote, and easy booking service. Arrived when he said and got the job done. 100% happy customer - thanks Steve.

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