Call Us On 07973 705176 or 01572 357000

Complaints Policy

The business always endeavours to provide the best service for every customer. However, on rare occasions, there may be times where a customer may not be completely satisfied. To ensure the business is able to put things right as soon as possible, please read our complaints procedure below. The business will then be able to respond promptly to ensure complete satisfaction.

As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out based on the contract terms and the high standards the business aims to achieve.

In the unlikely event there is anything you are not completely satisfied with, please contact the business as soon so the problems can be rectified as soon as possible.

Our Procedure

Either call, email or write* to us. The business aims to respond within 5 days of receiving your complaint and where possible, will provide you with a date to remedy any issues raised.

Where the business is unable to resolve your complaint using the business complaints procedure, as a Which? Trusted Trader we use Which?’s dispute resolution Provider for dispute resolution. In the unlikely event that the business cannot remedy your complaint to your satisfaction you may wish to refer your complaint to them. If you wish to do so please contact Which? Trusted traders in the first instance on 02922670040.

*please request proof of receipt if posting

Dinah TetlowDinah Tetlow
20:32 21 Nov 23
Excellent service, highly recommend Steve and Harvey for consistently good advice and electrical work.
Susan Powis-RawnsleySusan Powis-Rawnsley
08:28 31 Oct 23
Steve and Harvey provide an excellent service. Their practical skills and their friendly manner are always apparent. Our new security cameras give us confidence that our home is well monitored . The Internet booster means that coverage throughout the house is now excellent. Thank you once again for such a professional job. You are our "go to" professionals for anything electrical.
Tom RayTom Ray
15:43 26 Oct 23
Superb communication, prompt, expert friendly service. Recommended.
Carol HartfreeCarol Hartfree
22:55 11 Sep 23
I am new to this area and was worried about hiring people to do work on the house I have bought. Steve and Multi Electrical Services have been excellent: Professional and efficient. I have already asked for a quote for a larger piece of work soon.
Sally ChapmanSally Chapman
13:05 24 Aug 23
Steve has carried out previous jobs for me. Always on time, friendly and a very reasonable charge. Would highly recommend.
Tony RavenTony Raven
16:32 18 Jun 23
Great service and very helpful. MES rescued me in a DIY crisis. Ran into a problem with replacing a broken light switch with a new one that didn’t work on a Sunday evening. Txt’d MES more in hope than expectation and got an instant positive reply. They looked me one out from their parts bin which I collected a few minutes later. Job now done thanks the the kindness and helpfulness of MES. No previous relationship with them. Highly recommended. 👍👍👍⭐️⭐️⭐️⭐️⭐️
Sarah RileySarah Riley
10:42 26 Apr 23
Excellent experience after I responded to a small ad. Timely response, fair quote, and easy booking service. Arrived when he said and got the job done. 100% happy customer - thanks Steve.
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